Shipping costs
Have you chosen a quality product from our company? All shipments are free of charge for orders over 249 € within Germany. For orders to Austria, shipping costs are 4.95€ for orders over 249.00 €. For orders below 249 €, shipping costs of 4.95 € within Germany and 9.95 € to Austria apply, to Switzerland 19.95 €.
In case of a return, you will not incur any return costs if you use our return label. In the case of "unpaid" or self-franked packages - which are not labeled with our return label - you will be responsible for any additional costs incurred.
Return
Thank you for your purchase with us! If your order does not meet your expectations, we offer you an easy way to return and exchange through our returns portal. Below, we will explain how you can quickly and easily make a return.
In case of a return, you will not incur any return costs if you use our return label. In the case of "unpaid" or self-franked packages - which are not labeled with our return label - you will be responsible for any additional costs incurred.
How can I return the shoes?
To initiate a return, please use our returns portal. This is the fastest and easiest way to create a return label.
• Visit the returns portal at [link to returns portal].
• Enter the order number and email address associated with your order.
• Select the items you wish to return for a refund or exchange.
• Create the return label. Please note that the label will no longer be automatically included with your delivery and must be created through the returns portal.
Shipping Terms
• Shipping within Germany: For returns within Germany, you can use the return label you created and drop off the package at a post office or parcel shop of your choice.
• Shipping within the European Union: If you are located in an EU country, you can also generate a return label through the returns portal and send the package to a local post office or parcel service provider.
• Worldwide shipping: The same steps apply for returns from countries outside of the European Union. You can create your return label through the returns portal and send the items back to us.
Attachment of the return slip
The return form is included with your order, but does not need to be filled out. Please simply include it with the items you are returning in the package. This will help us process your return faster.
Additional Information
• Please make sure that the items are returned in unworn condition and in their original packaging to ensure a smooth return process.
• Return shipping costs may need to be covered by the buyer, unless the return is necessary due to an error on our part.
Thank you for your order and we hope to welcome you back soon! If you have any further questions about returns or our return process, please do not hesitate to contact our customer service.
Switzerland
Please affix the enclosed return label clearly on the largest surface of the shipping box. The return shipment is free of charge for you and will be sent to the correct address.
Processing the return
Once the return has arrived and been checked by us, we will take care of the processing as quickly as possible. Depending on availability, we will send you the new shoes. The timing of the refund may vary depending on the payment method. For refunds via credit card, you will usually find the transaction on the credit card statement of the following month. We have no control over the billing date of your statement.
If you have any further questions, please feel free to send us an email at: kundenservice@heinrich-dinkelacker.de
Please note: Steps 1-4 are not a prerequisite for the effective exercise of the right of withdrawal.
